Recoverable task recovery for B2B support teams
Last updated 27 September 2026
A recoverable task is a failure your user can fix, if only your app told them how. A rejected invoice because the VAT number does not match the country. A failed import because the dates are ambiguous. An upload refused for a format rule the form never showed. Every one becomes a support ticket, your team reconstructs the failure, and the person waits. Scritch recovers these before the ticket is filed.
What makes a task recoverable
A recoverable task has three properties:
- The user can fix it. The failure is not a server crash or a provider outage. It is something in the user's own input or state that, once corrected, lets the action succeed.
- Your app knows why it failed. The real cause is in the server response, the validation rule, or a connected system (your error monitor, auth provider, status page). It is not a mystery.
- The app never surfaced it. The user sees "Something went wrong" or a 422 status code. The actual reason (the VAT rule, the date format, the accepted file types) never reached them.
These three make up the majority of B2B support tickets: rejected invoices, failed imports, refused uploads, expired sessions, locked accounts. The user could finish on their own, if the app told them what actually went wrong.
How Scritch recovers them
Scritch is an AI recovery agent that picks up where your app's error message stops. When a task fails, it reads what your app already knows: the server's response, the validation rules, the error your monitor caught, whether your auth provider says the session expired or the account is locked. It asks the user the one thing no tool can answer, in plain words. If the fix needs approval, it shows exactly what will change. It proves the fix worked before saying so. The user carries on, and the ticket is never filed.
For failures it cannot recover, it explains the problem in plain language, gives the user a reference to quote, and hands your team the full trail. Your support queue sees only the hard ones, already halfway solved.
What your team gets
| Without recovery | With Scritch | |
|---|---|---|
| Recoverable tasks | Become support tickets | Resolve in the moment, never filed |
| User experience | Blocked, writes to support, waits | Answers one question, approves fix, carries on |
| Support workload | Every blocked user is a ticket | Only what the agent could not fix |
| Evidence trail | Reconstructed from logs and screenshots | Already complete when escalated |
Common recoverable tasks
- Rejected invoices or payments: VAT number mismatch, billing address rule, card declined for a reason the payment provider already knows.
- Failed imports: Ambiguous date format, missing required field, format the endpoint did not expect.
- Refused uploads: Wrong file type, size over limit, pixel dimensions the form never stated.
- Expired sessions: User tries to save, session expired forty minutes ago, app says "please try again" instead of "sign in again."
- Locked or suspended accounts: User cannot sign in, app says "incorrect password" when the account is actually locked.
Who this is for
Support and product teams at B2B software companies, where every blocked user writes a ticket. If your queue is full of "why was my invoice rejected" or "my import failed, which rows" or "I keep getting something went wrong," you are handling recoverable tasks. Scritch turns those into recoveries your team never sees.
This is not for consumer social moderation or account bans. Those are policy decisions, not recoverable tasks. See what user-facing error recovery is for the full scope.
Get started
Install the SDK (npm install scritch-react), wrap one failing call in useRecoverableTask, and render the guidance where the error message used to go. Pick the failure your support queue hears about most. The first recovery is proof it works.
Try the live demo, paste your own error into the free error checker, or create a workspace to see it on your app.